AD HOC SUPPORT SERVICE
Service Details
Is the help required the same or next day? Do you need help now? Then we are here to help. Service is billed by the hour via phone/ desktop sharing application tool (e.g., TeamViewer). To proceed, just book an appointment via our support email with details of the help required, version of NAV you are using, and time slots required. NOTE: Support is open to all organisations, not just existing customers. Assistance will be provided by one of our expert consultants and all requests are dealt with quickly.
What can Croftech offer?
For organisations looking for immediate assistance with an issue, we can provide Microsoft Dynamics and Business Central support on an ad hoc basis. We support Dynamics 365 in all its forms and can also help with legacy Microsoft Dynamics support requirements.
Support is charged on an hourly basis and is open to all organisations, not just existing customers. Assistance will be provided by one of our expert consultants and all requests are dealt with quickly.
If it is more cost-effective to deal with your issue as a standalone project, we will provide a project quote at a discounted rate. And should an organisation accessing ad hoc Microsoft CRM support find a benefit in support on a more regular basis, we will be happy to discuss tailoring our support managed service to your requirements.
Why would I need this?
There may be a range of reasons within the Dynamics NAV environment that mean you need immediate help. These can range from specific errors in NAV (what does it mean and how is it fixed) to specific issues with a Dynamics NAV implementation. You could be having issues with the MS Dynamics Solution Centre as appointed to you from Microsoft or facing a decision on the best approach to changing from your legacy system to Dynamics NAV.
There is nothing quite so frustrating for a user that facing a Dynamics NAV error message that makes no sense. This affects their productivity and the winning of ‘hearts and minds’ post go live. So, the advice given can be generic (will NAV do x?) or specific (for example explaining what a NAV error message means and how to fix it).
Next Step
Contact us to arrange remote support.
