Terms and Conditions

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Version 4.0, issued 21/03/2023

This page (together with the documents referred to on it) tells you the terms of use on which you may make use of our website www.croftech.ltd (“our site”), whether as a guest or a registered user. Please read these terms of use carefully before you start to use the site. By using our site, you indicate that you accept these terms of use and that you agree to abide by them. If you do not agree to these terms of use, please refrain from using our site.

1. Information about us

  • Croftech Ltd is a company incorporated in England and Wales (company number 13093853), having its registered address at 20-22 Wenlock Road, London, N1 7GU.
  • The Website provides users with access to information, products and services relating to ERP support and development services.
  • The Company’s contact details are:
      (a) Email: info@croftech.ltd
  • The Company seeks to resolve complaints about its service as quickly as possible. If you have a complaint, please contact us at privacy@croftech.ltd with full details, and our customer services team will respond within 3 working days.

2. Accessing our site

  • The Company will use reasonable endeavours to make the Website available at all times but does not guarantee uninterrupted or continuous availability.
  • Users are permitted to use the Website for their own lawful personal use only. Commercial use is prohibited without the Company’s prior written permission.
  • Users must comply with the Terms when accessing the Website. The Company reserves the right to withdraw or restrict a User’s access to the Website for breach of the Terms.
  • Users are responsible for ensuring that they have all necessary equipment and services to access the Website. The Company shall not be responsible for any failure to access the Website which is due to a lack of necessary equipment or services on the part of the User.
  • The Company monitors use of the Website and may suspend, restrict, or terminate a User’s access to the Website for any reason, including for breach of the Terms, at the Company’s sole discretion.

3. Intellectual property rights

  • Ownership of content. All content included on the Website, such as text, graphics, logos, images, digital downloads, data compilations and software, is the property of the Company or its content suppliers and protected by English and Welsh copyright laws.
  • Licence to use. The Company grants Users a limited, revocable, non-exclusive licence to electronically access and use the Website and its content for personal, non-commercial purposes only.
  • Prohibited use. Users must not modify, copy, distribute, transmit, display, publish, sell, licence, create derivative works from or reproduce any content from the Website without the Company’s prior written permission.
  • Brand features. All of the Company’s logos, brands and trademarks displayed on the Website are owned by the Company. Users must not use these logos, brands, or trademarks without the Company’s prior written permission.
  • User content. The Company does not claim ownership of any content uploaded by Users to the Website. By uploading any content, Users grant the Company a worldwide, royalty-free, non-exclusive licence to use, store, copy, modify, publish, and distribute that content for the purpose of providing the Website services.
  • Back-up copies. The Company may make back-up copies of the Website and User content as part of routine security and maintenance procedures.
  • No reliance. Users use all content on the Website at their own risk. Users should verify any content with independent sources before relying on it or taking any action based on it. The Company makes no representations or warranties about the accuracy or completeness of any content.

4. Reliance on information posted

  • The Company attempts to ensure that all material included on the Website is accurate and complete. However, it cannot guarantee the accuracy, completeness, or correctness of such material.
  • The material on the Website may not be updated regularly and may become outdated. It is the User’s responsibility to ensure they are relying on the most up to date information.
  • Unless expressly stated, any material on the Website is not intended to provide professional, legal, or financial advice.
  • To the fullest extent permitted by law, the Company will not be liable for any losses, expenses, costs, or damages resulting from reliance on any information or material posted on the Website. Users use such material at their own risk.
  • Material on the Website may be amended, updated, or removed at any time without notice.
  • Where the Website contains links to third party websites or material, this is provided for convenience only and does not constitute endorsement. The Company has no control over and accepts no liability for third party content or websites.

5. Our site changes regularly

  • The Company may change or update the content on the Website at any time and change the services offered on the Website.
  • While the Company aims for the content on the Website to be accurate, errors may occur. Users should verify any content before relying on it or taking any action based on it.
  • The Company does not guarantee that any content on the Website will be accurate, complete, or up to date.
  • The Company has sole discretion over what content is published on the Website and when.
  • Where a date is shown, it reflects the date the content was last updated. Undated content should not be assumed to still be accurate or current.
  • Subject to applicable law, the Company accepts no liability for any losses, damages, costs, or expenses incurred by a user arising from reliance on content that has become outdated or has changed since it was originally published on the Website.

6. Our liability

  • The Company shall not be liable for any loss or damage suffered by the User, whether direct, indirect, or consequential, including but not limited to loss of data, income, profit, goodwill, or business, arising from the User’s use of the Website.
  • The Company does not exclude or limit liability where it would be unlawful to do so – for example, for death or personal injury caused by the Company’s negligence.
  • The Company shall not be responsible or liable for any third-party content accessible through links on the Website.
  • The Company shall not be responsible for any viruses that may infect the User’s computer equipment or other property due to their use of the Website or any websites linked to it.
  • The Company makes no representation or warranty that the Website will meet the User’s requirements or will be constantly available or accessible on an uninterrupted, secure, or error-free basis. The operation of the Website may be interfered with as a result of numerous factors outside of the Company’s control.

7. Information about you and your visits to our site

  • Personal information collected. The Company may collect and process the following personal information about the User: name, address, contact details, IP address, browser type, pages visited.
  • Use of personal information. Personal information submitted to the Company will be used for the purposes of operating the Website and providing the Services. These may include fulfilling orders, providing customer support, marketing, analytics, fraud prevention, and improving the Website.
  • Disclosure of personal information. The Company may disclose personal information to its third-party service providers for the purposes of providing the Services, including payment processors, analytics providers, and marketing providers.
  • Security of personal information. The Company will implement appropriate technical and organisational measures to protect any personal information provided against unauthorised or unlawful processing and against accidental loss, destruction, or damage.
  • Access and correction. The User may request access to any personal information held about them by the Company and request rectification or erasure of such personal information by contacting privacy@Croftech.ltd.
  • International transfers. Personal information may be transferred outside the European Economic Area as necessary for the purposes set out in this clause 8. The Company will ensure that appropriate safeguards are in place to protect the privacy and integrity of such information, including standard contractual clauses.
  • The Company will only retain personal information for as long as necessary to fulfil the purposes set out in this clause 8 unless a longer retention period is required or permitted by law.

8. Transactions concluded through our site

  • Pricing and availability. Prices shown on the Website are correct at the time of entering an order. We reserve the right to refuse or cancel an order if there are errors or inaccuracies in product or pricing information or if a product becomes unavailable. An order constitutes an offer to purchase goods/services from the User. Orders are subject to acceptance by us.
  • Order process. To submit an order, Users must select the goods/services required and enter delivery and payment details. Upon receipt, we will send order confirmation via email.
  • Payment. Accepted payment methods are listed on the Website. Payment will be taken on acceptance of the order. Non-payment may result in order cancellation.
  • Delivery. Estimated delivery dates are provided but are not guaranteed. Delivery may be delayed due to events outside our reasonable control. Risk in goods passes on delivery.
  • Cancellation. Users have cancellation rights as set out in the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. Our returns and refunds policy are available on the Website.
  • Title and risk. Risk in goods passes on delivery. Title passes once payment is received in full. We may withhold delivery of goods where full payment is not received.

9. Uploading material to our site

  • By uploading any material to the website, the User warrants that they have the legal right and permission to upload such material and grant the licence referred to in clause 10.5.
  • Accuracy of material. Any material uploaded by the User must be accurate. The Company reserves the right to remove any material uploaded by a User which is misleading or inaccurate.
  • Prohibited material. Users must not upload material to the website that is illegal, obscene, defamatory, threatening, pornographic, abusive, liable to incite racial hatred, discriminatory, menacing, hateful or break any laws. Users must not upload material that infringes the intellectual property or privacy rights of any third party or would otherwise be objectionable to the Company.
  • User responsibility. Users are solely responsible for maintaining back-up copies of their material. The Company accepts no liability for any loss or corruption of a user’s material whatsoever.
  • Company rights. The Company reserves the right, but shall have no obligation, to pre-screen, move, refuse, modify or remove any material uploaded by a User without prior notice and at its sole discretion, for any reason or no reason, including to ensure compliance with this agreement and any applicable law or litigation.
  • No endorsement. The uploading of any material by a User does not indicate endorsement by the Company of that User or their views. Nothing on the website shall be considered an endorsement by the Company.
  • Data protection. Any personal information uploaded by a User must comply with all applicable data protection and privacy laws, and the User warrants that it has obtained the consent of any data subject to provide such personal information to the Company and for the Company to process it as set out in this agreement.
  • Intellectual property. By uploading any material, the User grants the Company a non-exclusive, royalty-free, perpetual licence to use, reproduce, store, copy, publicly display such material on the website for the purposes of operating the website.

10. Viruses, hacking and other offences

  • The User agrees not to access or attempt to access any parts of the Website that they are not authorised to access. The User must not probe, scan, or evaluate the vulnerability of the Website or any network connected to it.
  • The User agrees not to introduce any viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful to the Website.
  • The User must not attempt to gain unauthorised access to the Website, the server on which the Website is stored, or any server, computer or database connected to it.
  • The Company reserves the right to carry out checks on any files or software that the User uploads to the Website to ensure that they do not damage or place at risk the Website and/or any users of the Website.
  • The User agrees to report any vulnerabilities or bugs discovered on the Website to the Company without undue delay.
  • The Company may report any activity that it suspects violates any applicable law or regulation to relevant law enforcement authorities and the User agrees to cooperate with the authorities in any investigation.

11. Linking to our site

  • Permission to link. The User must obtain the Company’s prior written permission to establish a link to the Website. Permission is granted at the Company’s sole discretion.
  • Link appearance. Any link to the Website must not damage or dilute the value of the Company’s intellectual property or present the Company or its content in a misleading, derogatory, or offensive manner.
    • Links must not portray the Company, its products, or services in a false, misleading, derogatory, or otherwise offensive way.
  • Endorsement. The establishment of a link does not imply that the Company endorses or sponsors the linking party or its website, products, or services.
    • The linking party must not claim or suggest that the Company endorses or sponsors any products or services.
  • Content standards. The linking party must comply with the Company’s standards of conduct as set out in these Terms.
    • (a) The Company may withdraw linking permission immediately if the linking party breaches these Terms.

12. Links from our site

  • The Company makes no warranty or representation that any third-party website accessed through links on the Website will not infringe the intellectual property or other rights of any person, or that the contents of any such third-party website are accurate, complete, or up to date.
  • The appearance of external hyperlinks on the Website does not constitute endorsement by the Company of the linked websites or the information, products or services contained on those websites.
  • The Company shall not be liable, in any way, for any loss or damage relating to the use of third-party websites.
  • Users access third party websites at their own risk.
  • The Company gives no undertaking to update any hyperlinks to third party websites.
  • Third party websites may be subject to their own terms and conditions and privacy policies, for which the Company has no control or liability.

13. Jurisdiction and applicable law

  • Governing law and jurisdiction. This Agreement and any dispute or claim arising out of or in connection with it or its subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales.
  • Governing law and jurisdiction. This Agreement and any dispute or claim arising out of or in connection with it or its subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales.
  • Dispute resolution. The parties shall attempt to resolve any dispute arising out of or relating to this Agreement through negotiations between respective senior executives of the parties who have authority to settle the same.
    • If the dispute is not resolved by negotiation within 30 business days of receipt of a written ‘invitation to negotiate’, the parties will attempt to resolve the dispute through mediation in accordance with the Model Mediation Procedure of the Centre for Effective Dispute Resolution (CEDR) before commencing any court proceedings or arbitration.
    • To initiate mediation, a party must give notice in writing to the other party, inviting it to mediation.
  • 13.4. Severability. If any provision or part-provision of this Agreement is or becomes invalid, illegal, or unenforceable, it shall be deemed modified to the minimum extent necessary to make it valid, legal, and enforceable. If such modification is not possible, the relevant provision or part-provision shall be deemed deleted. Any modification to or deletion of a provision or part-provision under this clause shall not affect the validity and enforceability of the rest of this Agreement.
  • 13.5. No third-party rights. A person who is not a party to this agreement shall not have any rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of this agreement.

14. Variations

  • The Company may amend these Terms from time to time.
  • Any changes made to these Terms will be posted on the Website.
  • The User’s continued use of the Website following any changes being made to the Terms will amount to the User’s acceptance of the amended Terms.
  • The Company may revise these Terms by updating this page. It is the responsibility of the User to periodically check this page to review the current Terms, as they are binding on the User.
  • Certain changes may be notified to the User by email or through a pop-up notification which appears during the User’s use of the Website. However, the User should still regularly check this page to review any changes made to the Terms.
  • No other amendments to these Terms shall be effective unless agreed in writing and signed by both the User and the Company.

15. Your concerns

  • Raising concerns. Users can contact The Company with any concerns regarding the Terms or use of the Website by emailing legal@croftech.ltd or writing to The Company, 20-22 Wenlock Road, London, N1 7GU, United Kingdom.
  • Complaints procedure. Upon receiving a complaint, The Company will send an acknowledgement of receipt within 7 days. The Company will investigate the complaint and respond in writing setting out the results of the investigation within 30 days.
  • Alternative dispute resolution. If the user is not satisfied with the response to the complaint, the user may submit the complaint to ODR Platform (www.odr-platform.com), which is the alternative dispute resolution provider used by The Company.
  • Court proceedings. As a last resort, users may commence court proceedings. Such proceedings must be brought in the courts of England and Wales. Users agree to submit to the exclusive jurisdiction of the English courts