AD HOC SUPPORT SERVICE
What is this service?
Do you need first line fast support for NAV at a fixed cost? frustrated by the speed of support either within your business or as provided currently by a third party? Or fed up with the lack of support for your version of NAV? NOTE: Support is open to all organisations, not just existing customers.
Remote fixed price support services are:
- Full change process included to manage all application requests and changes before costs incurred!
- Fixed prices per month based on number of active application users and number of databases.
- No fixed terms for the support. You can cancel at any time.
- No minimum number of end users. We will support from 1 user upwards.
- Offsite via email/ Support Portal and / or phone (remote access required)
- UK and outside UK (remote access required)
- From 8.30am to 4.45pm on each working day
- Change process included to manage all application requests and changes before costs incurred!
- All working days except public and bank holidays
Advantage
The good news is we can help support your NAV/business central with a service that best fits your business needs and cost budget. Ad hoc benefits include:
- Minimal risk (no minimum term) for value added services.
- Fixed cost with any additional costs (for developments) managed by client through approval process.
- All supported by a service level agreement.
- Fast responses to end user queries.
- Single point of contact for all application users.
What is the next step?
We just need to know:
- Which version of NAV/BC are you on?
- Number of users under your current licence
- Current modules in use.
- What preferred support level you require?
- Will end users contact us directly with any support issues? or
- Will super users filter out queries
Quoted fixed cost per month and a proposed start date will be confirmed once the above information has been provided. NOTE: there is no fixed term for the support – we will bill at the beginning of each month for that month. Support service can be cancelled anytime as long as if we haven’t, we raise the bill for the month there is nothing further to pay.
