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Unrivalled customer satisfaction

Croftech has an unbeatable performance with customer retention and customer satisfaction. We put this down to the high level of expertise that we have, the customer focused approach that we adopt and the support that we provide. Rather than just a supplier, we aim to be part of your team, and look to provide you with the service and professionalism that you would expect from your own staff.

Ways to contact support

The best way to get support is to open a ticket on our dedicated support portals. You can open a ticket 7 days a week, 365 days a year, which we aim to respond to according to the Service Level Agreements.


Additional Support Info

Our support teams are also available via the phone for high impact and urgent issues. Evening, weekday and public holiday coverage is reserved for customers who have contracted for this extended hours cover, and who have high priority issues. Open hours may vary during certain holiday periods. 

Microsoft Dynamics Support Services

Responsive support and development time, offered ad hoc or as a managed service.

Professional Microsoft CRM & ERP Support Services

Experience the benefits of Croftech’s professional Microsoft CRM & ERP support services, tailored to meet the specific needs of organisations across the UK and internationally.

With our flexible service options – including both ad hoc support and comprehensive Dynamics 365 and Business Central support plans – we’ll ensure that your Microsoft Dynamics requirements are fully addressed.

Our dedicated team of expert consultants is available to provide timely assistance, guidance, and support. Our consultants are fully abreast of the latest Microsoft technologies, empowering your business with advanced features and capabilities.

Benefit from our expertise and focus on your business while we take care of your Microsoft Dynamics support needs – speak to Croftech today:

Coupled with exceptional customer service, we’ll ensure your Microsoft CRM and ERP systems are optimised for success.

Discuss Support Services

To discuss our Dynamics 365 & Business Central support services, please get in touch

Microsoft Dynamics Support

Things You Can Do With Your Support Package


Change views, modify workflows and remove fields to make your organisation more effective


Day-to-day support of your existing Microsoft CRM or ERP system


Modify dashboard reports or have custom Power BI reports created

User Management & Training

Add and remove users as required and bring new starters up to speed with your setup


External management of Microsoft's bi-annual updates and other third-party updates

Microsoft Dynamics 365 & Business Central

Expert ongoing support for Microsoft’s key business applications

Managed Service Support Plan

For ongoing support requirements, we offer managed service plans. This provides organisations with a more cost-effective way of supporting their instance and accessing a range of Dynamics-related services.

Our managed service plan offers banked time for break/fix support for Dynamics 365 and Power Platform applications. All support requests are dealt with by our team of Microsoft-accredited consultants and managed to strict contractual SLAs.Time can also be used for application changes, consultancy and small development items further training and project planning for your next phase of development.


The category of a case will be determined by our support team at the time the issue is first raised with us. Our target response times are shown below –

  • Critical – 2 Hour Response (Major system failure or loss of service affecting all staff)
  • High – 4 Hour Response (Loss of service affecting a large number of staff)
  • Medium – 8 Hour Response (Loss of service affecting a small number of staff)
  • Low – N/A * (Small issues not affecting the overall operation of the system)
  • Request – N/A * (Any support request that does not relate to a break/fix issue)

* Timescales will be determined on an individual basis and agreed with the customer.

Our standard support hours are Monday to Friday from 8.30am to 4.45pm. “Response time” includes initial acknowledgement, review, and clarification of request. The request may not result in immediate resolution depending on the complexity of the request.

We provide both ERP and CRM support services. Dynamics 365 applications supported include: Business Central, Navision, Sales, Marketing, Field Service and Customer Service.
We can also provide support for On premise solutions if able to get remote access to the hosting server.

Requests can be submitted by the following methods –

  • By Email
  • By Support Portal

At Croftech we use fresh desk. All requests for support are logged case management functionality which handles the logging of the request, the SLA, details of the issue resolution and the time spent in resolving the issue.

Yes. Alongside our managed service we can provide Microsoft Dynamics 365 support on a per hour basis. This can be useful for resolving specific issues or helping to navigate an update such as a Wave release.

Our support service covers In-depth support tasks Dynamics 365/NAV Support & Power Platforms:

  • Power Platforms
  • Power BI report creation
  • consultancy
  • Microsoft Dynamics Application *
  • project planning
  • Microsoft Power Automate
  • Microsoft Power Apps

Specific third-party products can also be covered under a support agreement.

* Where applicable, support for the server hardware and operating systems for these products are excluded from our support agreement. Where there are dependencies on associated technologies (such as Microsoft Exchange or SQL Server), the customer shall be solely responsible for their operation and maintenance.

For Dynamics 365 Online customers, service availability is covered by Microsoft’s Service Level Guarantee. Our support agreement will therefore not relate to or cover availability of the Dynamics 365 Online service itself and any issue that is outside of the control of Croftech Ltd.

In the unlikely event that we fail to meet the Target Response Times as set out in the above section, we will credit the customer with support time as per the details below.

  • Critical – Credit of 2 hours support time
  • High – Credit of 1 hour support time
  • Medium – Issue will be resolved free of charge without consuming any support time
  • Low – N/A
  • Request – N/A



Flexible Support Contracts


Guaranteed Response Time


Dedicated Team of Experts


Industry & Business Acumen

Chat with an expert

Our friendly team are highly skilled and willing to do all they can to help. Get in touch to discover how we can support your business.